integration pair

Connect SAP and Zendesk for your business

SAP and Zendesk each hold numbers the other never sees. askotter reads both and tells you, by text, what they mean together.

● SAP · LIVE + ● Zendesk · COMING SOON

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the short answer

What do you get by connecting SAP and Zendesk?

askotter reads SAP and Zendesk side by side and puts both in one report for the business. The owner sees how activity in one leads to results in the other, gets an alert when a number moves and can ask questions by text.

From SAP: Financial accounting, Inventory and materials management, Production planning.
From Zendesk: Ticket volume and resolution, CSAT scores, Agent performance.
Status: Zendesk is on the integration roadmap, so the matching described here starts when that connector ships.
Not for: Replacing SAP or Zendesk. Both keep working exactly as they do now.

why connect them

Why connect SAP and Zendesk

SAP orders and inventory sit beside your online sales, payments and marketing results. It fits into our digital marketing services work.

matching the records

How SAP and Zendesk records line up

SAP and Zendesk both store the customer's email address. askotter lowercases and trims it on both sides before matching, so the same person shows up as one customer across the two tools.

SAP and Zendesk both keep a company record. The match runs on the company's web domain first and falls back to a cleaned company name.

Shared between the two: the customer email address and the company or account.

Zendesk is on the integration roadmap, so the matching described here starts when that connector ships.

What each tool sees on its ownShow less

SAP on its own

SAP holds the booked order, the invoice and the customer master. It has no record of the marketing that produced the order.

Timing. SAP data usually reaches outside systems in scheduled extracts, so it runs as current as the extract schedule your ERP team sets.

Access. Read-only OData services or scheduled exports set up with your ERP team.

Zendesk on its own

Zendesk sees the complaint and how it was handled. It cannot see what the customer is worth or whether they bought again.

Timing. Zendesk timestamps every ticket, reply and status change.

Access. The Zendesk Support API with a read-only token.

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questions

Questions about SAP + Zendesk

What can I learn by connecting SAP and Zendesk?

askotter puts SAP and Zendesk numbers in one report, so you can see where customers came from and why a number moved.

How does askotter connect SAP and Zendesk?

Live connections use a standard sign-in, and other tools use a file export. No developer is needed.

Is my data secure when connecting SAP and Zendesk?

askotter uses encrypted connections and role-based access, and you control who on your staff sees what.

SAP + Zendesk is coming soon

Talk to us about your timeline, and we will confirm the launch date before you commit.

Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.