Customer Journey Mapping: Stripe + Google Ads
What do customers do before they call or book? askotter reads Stripe and Google Ads together and answers it for your business, by text.
How does customer journey mapping with Stripe and Google Ads work for a small business?
askotter reads Stripe and Google Ads side by side so it can map the path customers take across your accounts. The whole path in one view, with every visit and decision point on it.
Read the full answerShow less
The owner asks follow-up questions by text.
- From Stripe
- Payment transactions and revenue, Memberships and recurring plans, Customer payment profiles.
- From Google Ads
- Campaign performance, Keyword data and quality scores, Ad group and creative performance.
- Status
- Both connect today.
- Not for
- Replacing Stripe or Google Ads. Both keep working exactly as they do now.
What do customers do before they call or book?
On paper the path is simple: someone sees an ad, visits the site and books. In real life they search twice, read reviews and come back days later on a different phone. Each tool sees only its own piece.
How askotter handles it
askotter reads Stripe and Google Ads side by side, so it can map the path customers take across your accounts.
A person checks the result before it reaches you. This is part of our Google Ads management work.
How Stripe and Google Ads records line up
Stripe and Google Ads share no customer or visit identifier. askotter puts them on one timeline instead, so a change in Stripe charges can be read against what Google Ads recorded in the same hours.
What customer journey mapping uses from each
Customer journey mapping needs the order of events for one person.
From Stripe that means the first charge date and every charge after it. From Google Ads it means the search term and click time for each visitor.
These two tools hold no shared customer identifier, so per-customer answers need a third connected tool that each side can match, such as GA4 or your CRM. Daily totals work with these two alone.
What each tool sees on its ownShow less
Stripe on its own
Stripe knows the payment, the amount and the customer's email. It has no record of the ad, search or email that brought the customer in.
Timing. Stripe records each charge, refund and failed payment as it happens. Payouts land on a schedule days later, so charge date and payout date differ.
Access. A restricted, read-only Stripe API key, or Stripe Connect.
Google Ads on its own
Google Ads counts the conversions it can see through its own tag. It cannot tell a refunded sale from a kept one, or a junk lead from a good one.
Timing. Google Ads credits a conversion back to the date of the click, so yesterday's conversion count can still rise for days.
Access. The Google Ads API with read access to the account.
Related guides
- Why Your Google Ads Aren't Converting (And How to Fix It). Clicks without conversions is the most expensive problem in marketing.
- Performance Max for Local Businesses: Where the Budget Goes. The campaign type that decides for you, and the reporting that follows.
Services that use these connections
Other analyses: Stripe + Google Ads
Questions about Stripe + Google Ads
Do I need a developer to connect Stripe and Google Ads?
How is askotter's Customer Journey Mapping different from what Stripe shows on its own?
Connect Stripe + Google Ads. Five minutes.
Plans are on the digital marketing pricing page.
Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.