Campaign Optimization: Google Ads + Zendesk
Which campaigns should you grow and which should you stop? askotter reads Google Ads and Zendesk together and answers it for your business, by text.
How does campaign optimization with Google Ads and Zendesk work for a small business?
askotter reads Google Ads and Zendesk side by side so it can improve campaigns using numbers from every connected account. Grow, pause or fix.
Read the full answerShow less
Each suggestion is backed by your own revenue numbers, and a person reviews every one. The owner asks follow-up questions by text.
- From Google Ads
- Campaign performance, Keyword data and quality scores, Ad group and creative performance.
- From Zendesk
- Ticket volume and resolution, CSAT scores, Agent performance.
- Status
- Zendesk is on the integration roadmap, so the matching described here starts when that connector ships.
- Not for
- Replacing Google Ads or Zendesk. Both keep working exactly as they do now.
Which campaigns should you grow and which should you stop?
Each campaign gets judged inside its own platform. A Meta campaign can look weak on its own and still drive 40% of your Google conversions. You cannot see that from inside Meta.
How askotter handles it
askotter reads Google Ads and Zendesk side by side, so it can improve campaigns using numbers from every connected account.
A person checks the result before it reaches you. This is part of our Google Ads management work.
How Google Ads and Zendesk records line up
Google Ads and Zendesk share no customer or visit identifier. askotter puts them on one timeline instead, so a change in Google Ads clicks can be read against what Zendesk recorded in the same hours.
What campaign optimization uses from each
Campaign optimization needs cost on one side and outcome on the other.
From Google Ads that means cost and clicks by campaign and search term. From Zendesk it means tickets raised by customers from each campaign.
These two tools hold no shared customer identifier, so per-customer answers need a third connected tool that each side can match, such as GA4 or your CRM. Daily totals work with these two alone.
Zendesk is on the integration roadmap, so the matching described here starts when that connector ships.
What each tool sees on its ownShow less
Google Ads on its own
Google Ads counts the conversions it can see through its own tag. It cannot tell a refunded sale from a kept one, or a junk lead from a good one.
Timing. Google Ads credits a conversion back to the date of the click, so yesterday's conversion count can still rise for days.
Access. The Google Ads API with read access to the account.
Zendesk on its own
Zendesk sees the complaint and how it was handled. It cannot see what the customer is worth or whether they bought again.
Timing. Zendesk timestamps every ticket, reply and status change.
Access. The Zendesk Support API with a read-only token.
Related guides
- Why Your Google Ads Aren't Converting (And How to Fix It). Clicks without conversions is the most expensive problem in marketing.
- Performance Max for Local Businesses: Where the Budget Goes. The campaign type that decides for you, and the reporting that follows.
Services that use these connections
Other analyses: Google Ads + Zendesk
Questions about Google Ads + Zendesk
Do I need a developer to connect Google Ads and Zendesk?
How is askotter's Campaign Optimization different from what Google Ads shows on its own?
Google Ads + Zendesk is coming soon
Talk to us about your timeline, and we will confirm the launch date before you commit.
Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.