Customer Journey Mapping: Google Analytics + WordPress
What do customers do before they call or book? askotter reads Google Analytics and WordPress together and answers it for your business, by text.
How does customer journey mapping with Google Analytics and WordPress work for a small business?
askotter reads Google Analytics and WordPress side by side so it can map the path customers take across your accounts. The whole path in one view, with every visit and decision point on it.
Read the full answerShow less
The owner asks follow-up questions by text.
- From Google Analytics
- Sessions and pageviews, User demographics and geography, Traffic source and medium.
- From WordPress
- Page and post performance, Content categories and tags, User engagement metrics.
- Status
- Both connect today.
- Not for
- Replacing Google Analytics or WordPress. Both keep working exactly as they do now.
What do customers do before they call or book?
On paper the path is simple: someone sees an ad, visits the site and books. In real life they search twice, read reviews and come back days later on a different phone. Each tool sees only its own piece.
How askotter handles it
askotter reads Google Analytics and WordPress side by side, so it can map the path customers take across your accounts.
A person checks the result before it reaches you. This is part of our GA4 setup work.
How Google Analytics and WordPress records line up
Google Analytics and WordPress both report by page. URLs are normalised first (protocol, trailing slash and tracking parameters removed) and then joined page by page.
Shared between the two: the page URL.
What customer journey mapping uses from each
Customer journey mapping needs the order of events for one person.
From Google Analytics that means the sequence of pages and events in each session. From WordPress it means the posts and pages visitors read before converting.
These two tools hold no shared customer identifier, so per-customer answers need a third connected tool that each side can match, such as GA4 or your CRM. Daily totals work with these two alone.
What each tool sees on its ownShow less
Google Analytics on its own
GA4 sees what people do on the site. It does not see refunds, repeat purchases made offline, or the deal a lead turned into later.
Timing. GA4 collects events in near real time, and Google says standard reports can take 24 to 48 hours to finish processing.
Access. The GA4 Data API with read access to the property.
WordPress on its own
WordPress knows what is published and when it changed. Without analytics beside it, it has no idea which pages bring in work.
Timing. WordPress stamps the publish and modified date on every post and page, which marks exactly when content changed.
Access. The WordPress REST API with an application password.
Related guides
- How to Track AI Traffic in Google Analytics. It is already in your analytics. It is just filed under Referral with everything else.
- SEO Forecasting: What the Models Get Wrong. Every SEO forecast is a chain of estimates multiplied together. Understanding which link is weakest tells you how much to trust the number.
Services that use these connections
Other analyses: Google Analytics + WordPress
Questions about Google Analytics + WordPress
Do I need a developer to connect Google Analytics and WordPress?
How is askotter's Customer Journey Mapping different from what Google Analytics shows on its own?
Connect Google Analytics + WordPress. Five minutes.
Plans are on the digital marketing pricing page.
Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.