Customer Retention: Klaviyo + Salesforce
Which customers are about to stop coming back? askotter reads Klaviyo and Salesforce together and answers it for your business, by text.
How does customer retention with Klaviyo and Salesforce work for a small business?
askotter reads Klaviyo and Salesforce side by side so it can spot the signs that a customer is drifting away. Customers at risk flagged early, with the best way to win each one back listed first.
Read the full answerShow less
The owner asks follow-up questions by text.
- From Klaviyo
- Campaign performance, Flow and automation data, Subscriber segments.
- From Salesforce
- Leads and opportunities, Account and contact data, Pipeline stages and velocity.
- Status
- Klaviyo and Salesforce are on the integration roadmap, so the matching described here starts when that connector ships.
- Not for
- Replacing Klaviyo or Salesforce. Both keep working exactly as they do now.
Which customers are about to stop coming back?
By the time you notice a regular has gone quiet, they have booked somewhere else. The warning signs were spread across your accounts: a complaint, a missed visit, a failed card payment. No single tool saw all of it.
How askotter handles it
askotter reads Klaviyo and Salesforce side by side, so it can spot the signs that a customer is drifting away.
A person checks the result before it reaches you. This is part of our email marketing work.
How Klaviyo and Salesforce records line up
Klaviyo and Salesforce both store the customer's email address. askotter lowercases and trims it on both sides before matching, so the same person shows up as one customer across the two tools.
Both tools can hold a phone number. Numbers are normalised to one international format before matching, which catches customers who never gave an email.
Shared between the two: the customer email address, the phone number and the UTM campaign tags.
What customer retention uses from each
Customer retention needs repeat behaviour from the same customer over time.
From Klaviyo that means profiles that stopped clicking. From Salesforce it means renewal dates and open cases per account.
Klaviyo and Salesforce are on the integration roadmap, so the matching described here starts when that connector ships.
What each tool sees on its ownShow less
Klaviyo on its own
Klaviyo sees who received, opened and clicked. It credits revenue by its own attribution window and cannot see sales that happen off the store it is connected to.
Timing. Klaviyo logs sends, opens and clicks as events. Apple Mail Privacy Protection preloads images, so open counts run high and clicks are the steadier signal.
Access. A Klaviyo private API key with read-only scopes.
Salesforce on its own
Salesforce sees leads, accounts and opportunities. It knows which campaign produced a lead only when someone records it there.
Timing. Salesforce opportunity stages move when someone updates them, so pipeline data is as current as the team's CRM habits.
Access. A connected app with read-only access to Lead, Contact, Account and Opportunity.
Related guides
- Connecting Klaviyo and Google Ads: What It Is For. The integration is easy. Knowing which audiences to build, and what to do with them, is the part that produces returns.
- LinkedIn Ads to Salesforce: Why Your Attribution Is Broken. The gap between what LinkedIn claims and what your CRM shows is a measurement problem nobody set up correctly.
Services that use these connections
Other analyses: Klaviyo + Salesforce
Questions about Klaviyo + Salesforce
Do I need a developer to connect Klaviyo and Salesforce?
How is askotter's Customer Retention different from what Klaviyo shows on its own?
Klaviyo + Salesforce is coming soon
Talk to us about your timeline, and we will confirm the launch date before you commit.
Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.