Customer Retention: Stripe + POS Systems
Which customers are about to stop coming back? askotter reads Stripe and POS Systems together and answers it for your business, by text.
How does customer retention with Stripe and POS Systems work for a small business?
askotter reads Stripe and POS Systems side by side so it can spot the signs that a customer is drifting away. Customers at risk flagged early, with the best way to win each one back listed first.
Read the full answerShow less
The owner asks follow-up questions by text.
- From Stripe
- Payment transactions and revenue, Memberships and recurring plans, Customer payment profiles.
- From POS Systems
- Transaction data, Product-level sales, Customer identification.
- Status
- POS Systems is on the integration roadmap, so the matching described here starts when that connector ships.
- Not for
- Replacing Stripe or POS Systems. Both keep working exactly as they do now.
Which customers are about to stop coming back?
By the time you notice a regular has gone quiet, they have booked somewhere else. The warning signs were spread across your accounts: a complaint, a missed visit, a failed card payment. No single tool saw all of it.
How askotter handles it
askotter reads Stripe and POS Systems side by side, so it can spot the signs that a customer is drifting away.
A person checks the result before it reaches you. This is part of our Google Ads management work.
How Stripe and POS Systems records line up
Stripe and POS Systems both store the customer's email address. askotter lowercases and trims it on both sides before matching, so the same person shows up as one customer across the two tools.
Shared between the two: the customer email address.
What customer retention uses from each
Customer retention needs repeat behaviour from the same customer over time.
From Stripe that means failed renewals, downgrades and cancellations. From POS Systems it means days since each loyalty member last visited.
POS Systems is on the integration roadmap, so the matching described here starts when that connector ships.
What each tool sees on its ownShow less
Stripe on its own
Stripe knows the payment, the amount and the customer's email. It has no record of the ad, search or email that brought the customer in.
Timing. Stripe records each charge, refund and failed payment as it happens. Payouts land on a schedule days later, so charge date and payout date differ.
Access. A restricted, read-only Stripe API key, or Stripe Connect.
POS Systems on its own
A POS sees the sale at the counter. It only knows who bought when the customer gave a phone number or email for a receipt or loyalty account.
Timing. Many POS systems settle and export transactions in end-of-day batches.
Access. The POS vendor's API where one exists, or a daily export.
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Services that use these connections
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Questions about Stripe + POS Systems
Do I need a developer to connect Stripe and POS Systems?
How is askotter's Customer Retention different from what Stripe shows on its own?
Stripe + POS Systems is coming soon
Talk to us about your timeline, and we will confirm the launch date before you commit.
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