Customer Retention: POS Systems + QuickBooks
Which customers are about to stop coming back? askotter reads POS Systems and QuickBooks together and answers it for your business, by text.
How does customer retention with POS Systems and QuickBooks work for a small business?
askotter reads POS Systems and QuickBooks side by side so it can spot the signs that a customer is drifting away. Customers at risk flagged early, with the best way to win each one back listed first.
Read the full answerShow less
The owner asks follow-up questions by text.
- From POS Systems
- Transaction data, Product-level sales, Customer identification.
- From QuickBooks
- Income and expense data, Accounts receivable/payable, Cash flow statements.
- Status
- POS Systems and QuickBooks are on the integration roadmap, so the matching described here starts when that connector ships.
- Not for
- Replacing POS Systems or QuickBooks. Both keep working exactly as they do now.
Which customers are about to stop coming back?
By the time you notice a regular has gone quiet, they have booked somewhere else. The warning signs were spread across your accounts: a complaint, a missed visit, a failed card payment. No single tool saw all of it.
How askotter handles it
askotter reads POS Systems and QuickBooks side by side, so it can spot the signs that a customer is drifting away.
A person checks the result before it reaches you. This is part of our local SEO services work.
How POS Systems and QuickBooks records line up
POS Systems and QuickBooks both store the customer's email address. askotter lowercases and trims it on both sides before matching, so the same person shows up as one customer across the two tools.
Both tools can hold a phone number. Numbers are normalised to one international format before matching, which catches customers who never gave an email.
Shared between the two: the customer email address and the phone number.
What customer retention uses from each
Customer retention needs repeat behaviour from the same customer over time.
From POS Systems that means days since each loyalty member last visited. From QuickBooks it means customers whose billing stopped.
POS Systems and QuickBooks are on the integration roadmap, so the matching described here starts when that connector ships.
What each tool sees on its ownShow less
POS Systems on its own
A POS sees the sale at the counter. It only knows who bought when the customer gave a phone number or email for a receipt or loyalty account.
Timing. Many POS systems settle and export transactions in end-of-day batches.
Access. The POS vendor's API where one exists, or a daily export.
QuickBooks on its own
QuickBooks sees what was billed and paid. It has no idea which marketing produced the customer.
Timing. QuickBooks shows revenue when invoices and sales receipts are entered, which can trail the sale in a busy month.
Access. The QuickBooks Online Accounting API with read-only OAuth access.
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Questions about POS Systems + QuickBooks
Do I need a developer to connect POS Systems and QuickBooks?
How is askotter's Customer Retention different from what POS Systems shows on its own?
POS Systems + QuickBooks is coming soon
Talk to us about your timeline, and we will confirm the launch date before you commit.
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