Customer Journey Mapping: Mailchimp + LinkedIn Ads
What do customers do before they call or book? askotter reads Mailchimp and LinkedIn Ads together and answers it for your business, by text.
How does customer journey mapping with Mailchimp and LinkedIn Ads work for a small business?
askotter reads Mailchimp and LinkedIn Ads side by side so it can map the path customers take across your accounts. The whole path in one view, with every visit and decision point on it.
Read the full answerShow less
The owner asks follow-up questions by text.
- From Mailchimp
- Campaign performance, Audience segments, Automation workflows.
- From LinkedIn Ads
- Campaign performance, Audience demographics, Lead gen form data.
- Status
- Mailchimp and LinkedIn Ads are on the integration roadmap, so the matching described here starts when that connector ships.
- Not for
- Replacing Mailchimp or LinkedIn Ads. Both keep working exactly as they do now.
What do customers do before they call or book?
On paper the path is simple: someone sees an ad, visits the site and books. In real life they search twice, read reviews and come back days later on a different phone. Each tool sees only its own piece.
How askotter handles it
askotter reads Mailchimp and LinkedIn Ads side by side, so it can map the path customers take across your accounts.
A person checks the result before it reaches you. This is part of our email marketing for small business work.
How Mailchimp and LinkedIn Ads records line up
Mailchimp and LinkedIn Ads both store the customer's email address. askotter lowercases and trims it on both sides before matching, so the same person shows up as one customer across the two tools.
Mailchimp and LinkedIn Ads both keep the UTM source, medium and campaign values from the visit, so activity lines up campaign by campaign even when no single person can be matched.
Shared between the two: the customer email address and the UTM campaign tags.
What customer journey mapping uses from each
Customer journey mapping needs the order of events for one person.
From Mailchimp that means the campaigns each subscriber clicked. From LinkedIn Ads it means the campaign and creative each lead responded to.
Mailchimp and LinkedIn Ads are on the integration roadmap, so the matching described here starts when that connector ships.
What each tool sees on its ownShow less
Mailchimp on its own
Mailchimp sees who received and clicked. It cannot see what the reader did after landing on the site.
Timing. Mailchimp reports opens and clicks per campaign. Apple Mail Privacy Protection inflates opens, so clicks are the steadier signal.
Access. The Mailchimp Marketing API with an OAuth connection.
LinkedIn Ads on its own
LinkedIn sees clicks, lead-form submissions and the companies it reached. It never sees whether a lead became a deal.
Timing. LinkedIn reports conversions under its own windows, thirty days after a click and seven after a view by default.
Access. The LinkedIn Marketing API with read access to the ad account.
Related guides
- LinkedIn Ads and HubSpot Attribution: Why the Numbers Disagree. HubSpot and LinkedIn are both reporting honestly. They just count different events over different windows.
- LinkedIn Ads to Salesforce: Why Your Attribution Is Broken. The gap between what LinkedIn claims and what your CRM shows is a measurement problem nobody set up correctly.
Services that use these connections
Other analyses: Mailchimp + LinkedIn Ads
Questions about Mailchimp + LinkedIn Ads
Do I need a developer to connect Mailchimp and LinkedIn Ads?
How is askotter's Customer Journey Mapping different from what Mailchimp shows on its own?
Mailchimp + LinkedIn Ads is coming soon
Talk to us about your timeline, and we will confirm the launch date before you commit.
Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.