integration pair · root cause analysis

Root Cause Analysis: GitHub + Salesforce

Why did this number change? askotter reads GitHub and Salesforce together and answers it for your business, by text.

● GitHub · LIVE + ● Salesforce · COMING SOON Root Cause Analysis
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the short answer

How does root cause analysis with GitHub and Salesforce work for a small business?

askotter reads GitHub and Salesforce side by side so it can test each explanation against your connected accounts and find the cause. A ranked list of likely causes, each with the evidence behind it.

Read the full answerShow less

The owner asks follow-up questions by text.

From GitHub
Commits and pull requests, Deployment events, Release tags.
From Salesforce
Leads and opportunities, Account and contact data, Pipeline stages and velocity.
Status
Salesforce is on the integration roadmap, so the matching described here starts when that connector ships.
Not for
Replacing GitHub or Salesforce. Both keep working exactly as they do now.
the problem

Why did this number change?

Bookings dropped 23%. The ad, the website and the weather all get blamed. Without your accounts side by side, it stays a guess.

How askotter handles it

askotter reads GitHub and Salesforce side by side, so it can test each explanation against your connected accounts and find the cause.

A person checks the result before it reaches you. This is part of our website design for small business work.

matching the records

How GitHub and Salesforce records line up

GitHub and Salesforce share no customer or visit identifier. askotter puts them on one timeline instead, so a change in GitHub deployments can be read against what Salesforce recorded in the same hours.

What root cause analysis uses from each

Root cause analysis needs timestamps precise enough to put events in order.

From GitHub that means the commit and deploy closest to when a metric moved. From Salesforce it means stage history and owner changes.

Salesforce is on the integration roadmap, so the matching described here starts when that connector ships.

What each tool sees on its ownShow less

GitHub on its own

GitHub knows what code changed and when. It cannot tell you whether that change cost you leads or sales.

Timing. GitHub timestamps every commit, merge and deployment to the second.

Access. A GitHub App or token with read access to the repositories you choose.

Salesforce on its own

Salesforce sees leads, accounts and opportunities. It knows which campaign produced a lead only when someone records it there.

Timing. Salesforce opportunity stages move when someone updates them, so pipeline data is as current as the team's CRM habits.

Access. A connected app with read-only access to Lead, Contact, Account and Opportunity.

questions

Questions about GitHub + Salesforce

Do I need a developer to connect GitHub and Salesforce?

No. Most accounts connect with a sign-in, and the rest take a file export.

How is askotter's Root Cause Analysis different from what GitHub shows on its own?

GitHub only sees its own numbers. askotter reads GitHub and Salesforce together and can answer the question: Why did this number change?

GitHub + Salesforce is coming soon

Talk to us about your timeline, and we will confirm the launch date before you commit.

Self-managed is $99/mo and scales with the compute you use. Our team runs it from $600/mo.