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/// energy & utilities

Hundreds of contracts. Zero unified view.

Hundreds of contracts across multiple carriers. Renewal dates, rate tiers, usage thresholds, and billing terms tracked in spreadsheets that nobody updates consistently. When a contract falls through the cracks, you lose the client. askotter unifies every contract into one monitored view.

$2.3M
renewal revenue tracked
per-account
contract monitoring
60-day
renewal window alerts

Why spreadsheets fail at scale

A 50-client book is manageable. A 500-client book is not. Renewal dates slip. Rate tier changes go unnoticed. A client's usage crossed a threshold that should have triggered a renegotiation, but the spreadsheet was last updated three weeks ago. The cost of contract sprawl is invisible until a client churns or a renewal window closes.

The carrier data fragmentation problem

Each carrier has its own portal, billing format, and rate structure. A broker managing accounts across 5 carriers has to check 5 systems to get a complete picture. Contract terms, rate changes, and billing anomalies are spread across portals that do not talk to each other.

How askotter unifies the book

askotter ingests billing data, contract terms, and usage feeds from every carrier into one view per client. Agents track renewal windows, rate changes, and usage shifts across the entire book. When 8 accounts have renewals due in 60 days with no strategy assigned, the agent flags it before the deadline pressure hits. Every alert is a recommendation. Brokers make the calls.

/// what askotter catches

Real-time detection in action.

$2.3M in renewals due within 60 days. 8 accounts have no strategy assigned. Deadline risk. 1h ago
natural language query
"Which renewals need attention this month?"
14 contracts renewing within 60 days. 8 have no outreach strategy assigned. Top 3 by value: Client #412 ($280K, fixed rate 12% above market), Client #204 ($195K, usage trending down), Client #89 ($142K, upsell opportunity based on usage growth). Combined revenue at risk: $617K.
Sources: Billing + CRM + Contracts
/// metrics that matter

KPIs this pain point directly impacts.

Understanding these metrics helps you measure the problem and track improvement. Each links to our full glossary definition with formulas, benchmarks, and role-specific context.

CHURN-RATE
Churn Rate
Churn Rate measures the percentage of customers or revenue lost in a given period due to cancellations, non-renewals, or downgrades. Customer churn rate tracks the number of customers lost; revenue churn (gross revenue retention) tracks the MRR lost. Churn is the primary drain on recurring revenue growth and one of the most critical metrics for SaaS sustainability.
CHS
Customer Health Score
Customer Health Score is a composite metric that combines multiple behavioral, engagement, and relationship signals to produce a single score indicating how likely a customer account is to renew, expand, or churn. It synthesizes product usage data, support sentiment, NPS, executive engagement, and contract signals into an early warning system for customer success teams. High health scores correlate with expansion revenue; low scores predict churn risk.
OER
Operational Efficiency Ratio
Operational Efficiency Ratio (OER) measures the cost of running operations relative to the revenue those operations generate, expressed as operating expenses divided by net revenue. A lower OER indicates that the organization is generating more revenue for each dollar of operational spending. It is used across industries to benchmark how efficiently an organization converts operational investment into output.
PIPELINE-COVERAGE
Pipeline Coverage Ratio
Pipeline Coverage Ratio measures the total value of qualified pipeline at a given point in time relative to the sales quota for the period. A ratio of 3:1 means the team has three dollars of pipeline for every dollar of quota, providing a buffer for the deals that will not close. It is a leading indicator of whether sales will make its number in the upcoming period.
/// related challenges

Other energy & utilities pain points askotter solves.

/// get started

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