Before anything else, shut off the main water valve. Turn it clockwise; it is usually where the water line enters the house, in the basement or near the street. Then open the lowest tap in the house to drain the line, and photograph the damage before you move anything so your insurer has a record.
Call us and a licensed plumber is on the way, usually within 90 minutes. We give you the price before we start. After hours and weekends carry a published surcharge, which we tell you on the phone so the bill holds no surprises.
What is included
- Answered live, 24 hours a day
- Plumber on site in about 90 minutes
- Price agreed before any work starts
- Photos and a written report for your insurance claim
Common questions
I cannot find my main shut-off. What now?
Check where the water line comes through the basement or crawlspace wall, then look for a curb box near the street. If you still cannot find it, turn off the valve under the leaking fixture and call us; we will talk you through it on the phone.
Will my homeowner's insurance cover this?
Sudden bursts are usually covered and slow leaks often are not. We give you dated photos, a written cause and an itemized invoice to file with your claim.
Other services
Drain clearing
Kitchen, bathroom and main line clogs cleared, one flat price per drain.
Water heater repair and replacement
No hot water, a leaking tank, or rusty water from the taps.
Leak detection
A high water bill, a damp wall or the sound of running water when every tap is off.
Questions before you book?
Or call (555) 010-3311.