Root Cause Analysis: Zendesk + GitHub
Why did this metric change?
The problem
Conversions dropped 23%. Everyone has a theory. Was it the ad creative? The landing page? A pricing change? Without cross-platform data, you're just guessing.
Zendesk tracks ticket volume and resolution, csat scores, agent performance. GitHub tracks commits and pull requests, deployment events, release tags. Neither sees the other. That blind spot costs you money every day.
How askotter fixes this
askotter pulls Zendesk and GitHub into one data lake. With both data sets unified, it can test hypotheses against data from every tool and isolate the real cause. Self-healing agents adapt as your data shifts, so the analysis stays accurate without manual tuning.
A ranked list of causes with confidence scores. Not theories. Evidence.
What feeds root cause analysis
What happens when they're connected
Separately, each tool answers its own questions. Together in one lake, askotter can answer the questions that matter: the ones that span both. Train these agents like your best employee and they become tireless assistants that scale your team's knowledge to everyone.
Includes support touchpoints in the full customer lifecycle
Catches ticket spikes and satisfaction drops
Correlates deployment timing with changes in customer behavior
Before and after
| Capability | Without askotter | With askotter |
|---|---|---|
| Root Cause Analysis | Manual, delayed | Automatic, real-time |
| Cross-platform data | Copy-paste between tabs | One data lake |
| Change detection | Weekly report | Minutes |
| Next steps | Figure it out yourself | Ranked actions, human-approved |
| Querying | SQL or export to CSV | Ask in plain English |
| Team knowledge | Tribal knowledge, lost in Slack | Saved notes, shared across teams |
Root Cause Analysis in action
Ask your data lake anything. Save what matters.
Other analyses: Zendesk + GitHub
Root Cause Analysis with other tools
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Zendesk + GitHub | Coming Soon
This integration is coming soon. Talk to us about your timeline.
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